Instructions
After reading Chapter 21, Conflict, Workplace Violence, and Negotiation, describe a scenario that details a conflict you have experienced or witnessed between coworkers. After presenting your scenario, provide a discussion on the following concepts.
1. Identify how the conflict impacted your ability to preserve your relationship(s) with the individuals involved.
2. Describe how you recognized and managed the source of the conflict.
3. Identify how you recognized and responded to the conflict.
4. Discuss how you can best resolve conflicts with difficult people
5. Analyze the most effective communication skills needed to resolve conflict.
A minimum of two scholarly references are required for this assignment. APA format is required for page set up for essay or PowerPoint.
If you choose to submit a VoiceThread, start in PowerPoint, use key bullet points without paragraphs, and include voice narration of slides (see the VoiceThread links in this Module). Be sure to share the VoiceThread with this course.
If you choose to write an essay for this assignment, submit it below.
Answer
In a hospital’s surgical unit, a conflict arose due to xxxx during a shift handover. Nurse Jane (not the real name) was leaving after a long day of work and while leaving she provided nurse Rachel (not the real name) with incomplete details about a postoperative patient, Mr. Donald (not the real name). Jane mentioned to Rachel that she had to monitor the patient to see whether he was xxxx, but failed to provide information about the patient’s xxxx, which is a key indicator of possible complications. Later, when the doctor discovered this oversight, they blamed both nurses for the delay in addressing the issue. This conflict escalated as Rachel argued she was not adequately informed by Nurse Jane. Therefore, to prevent future incidents, the hospital introduced a mandatory handover policy requiring all outgoing nurses to use the SBAR (Situation, Background, Assessment, Recommendation) Framework and document all updates before … To access full answer, use the purchase button below.